Welcome!
ALERT **Important for iLab Users**
The Help link in iLab opens an email to contact Support. To submit or track requests, visit: Submit and Track Support Requests
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, February 16th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
Our shared facilities are administered by the department of mechanical engineering. We provide students and researchers open access to
a wide range of equipment for measuring, characterizing and imaging of samples. If necessary, shared facility staff or super user of
the instrument will offer training before giving access to the equipment. Rates of training/usage are subject to change without notice.
**For TAMU individuals: First-time users should click "Register" in upper right. Returning users will click "Sign In"
**For Non-TAMU individuals: Before you register, you must be assigned an External PO Number.
Haejune Kim, Ph.D. | Director
Alex Troyer | Technician
| Hours | Location |
|
Staffed: M-F 8am-5pm |
JCAIN Room 308 |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Jason Charanza |
Technician
|
458-1421
|
j.charanza@tamu.edu
|
JCAIN 318
|
| Alex Troyer |
Lab Manager
|
847-8164
|
atroyer@tamu.edu
|
JCAIN 304
|
